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Travel, Tourism & Entertainment Practice

Empowering you to deliver superior guest experiences and achieve operational efficiency with a travel & hospitality transformation
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Gerent is a Summit-level Salesforce implementation partner that applies an industry-led, industry-delivered approach to transformation.

Our seasoned Travel, Tourism, and Entertainment consultants pride themselves on their extensive knowledge of digital solutioning and first-hand industry experience. We understand your challenges because we’ve lived them ourselves — and know how to overcome them.

As your trusted-partner, we’ll guide you through every step of your digital transformation, from start to finish. But it doesn’t have to end there; we seek to be your long term partner, preparing you for the future ahead, and reimagining the “possible” for your organization.

Who We Work With

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Travel

Travel Agencies, Land Tours,
Trip Operators

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Cruise

Major Enterprise and Emerging Cruise Lines, Private Yacht Services, River Cruises

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Hospitality

Hotels, Resorts, Vacation Rentals, Campgrounds

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Casino & Gaming

Casinos, Online Gaming,
Sports Betting

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Shipping & Logistics

Shipping, Trucking, Vendor Logistics

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Property Management

Timeshare, Hotel Management,
Professional Services

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Theme Parks

Established and Emerging
Theme Parks

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Food & Beverage

Restaurants, Wineries, Breweries

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Entertainment

Movie Studios, Theater Chains, Entertainment Companies, Sports Franchises, Streaming Services

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Port Authorities

Airports, Shipping Ports, Other Port Authorities

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Transportation

Airlines, Buses, and Trains

What We Do

Deliver World-Class Experiences

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We leverage Salesforce’s hyper-personalization and journey automation capabilities to help your team deliver exceptional guest experiences at scale.

Inspire Brand Loyalty & Advocacy

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We help you obtain the customer insights you need to build lucrative and lasting relationships.

Cultivate Stronger B2B
Relationships & Ownerships

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We impart the collaborative capabilities your organization needs to orchestrate value-add operations with partners, vendors, merchants,
and other key parties.

Optimize and Scale Operations

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We provide the agile, effective, and scalable digital systems your organization needs to grow unencumbered; gain enhanced travel reservation management and elevated performance today.

Facilitate Seamless Shipping

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We help you achieve real-time shipping insight so quoting, booking, shipping, and fulfillment processes flow seamlessly.

What We Know

Sales &
Revenue Cloud

Service
Cloud

Experience
Cloud

Commerce
Cloud

Marketing
Cloud

Slack

Tableau &
Analytics

Mulesoft &
Integrations

Travel Essentials

Your Travel Agency Starter Pack!

Built on the Salesforce platform and tailored specifically for travel agencies and brokers,
our Travel Essentials package provides the CRM foundation, data model, and process
support your business needs to:
Contact Us

DeepQuest

Your one-stop enablement solution for Travel & Hospitality.

Developed by Gerent and powered by Salesforce CRM, DeepQuest is a flexible, scalable, and affordable system designed to enable small, medium, and enterprise-level organizations. The solution's modular design puts you in control— activate all available modules or just the ones you need!
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Once empowered by DeepQuest, Travel and Hospitality organizations can:

Deliver seamless, end-to-end customer journeys at scale

Use analytics to unlock new customer insights and cultivate repeat business

Win more customers, target new markets, and increase overall market share

Gain full visibility into bookings, trip operations, inventories, partners + vendor management, and customer data

Learn More

Why Choose Us?

Our team consists of Salesforce and travel, tourism, and entertainment industry veterans, all of whom have extensive experience in digital solutions and operational problem-solving. Choose us to execute your Salesforce implementation, and we’ll construct a tailor-made solution that fits like a glove.

We’ll take the time to understand your unique business

We’ll build you a sustainable and scalable solution

We’ll collaborate with you every step of the way

Our Experts

Ketta

Ketta Riley

Travel, Tourism & Entertainment Leader

Connect on LinkedIn
Jaemie

Jaemie Hammer

Travel, Tourism & Entertainment, Sales Leader

Connect on LinkedIn
Eric

Eric Saxton

Travel, Tourism & Entertainment Leader

Connect on LinkedIn
Valentine

Valentine Christopher

Delivery Leader, Travel, Tourism & Entertainment

Connect on LinkedIn

Our Point of View

Our thought leaders on the hot topics and latest trends in the travel, tourism & entertainment industry.

Podcast

Episode 50: Project Rewind: Salesforce Travel Essentials

Episode 50: Project Rewind: Salesforce Travel Essentials
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Upcoming Events

We are always hosting events for travel, tourism, & entertainment, whether an industry conference, a Salesforce conference, or other customer gatherings.

Check out where we’re
going to be next!

View Events

Latest Insights

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Ready to reinvent the future?

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