Any change within an organization– whether it’s new technology, processes, staffing changes, or other shifts in the business – can be intimidating for employees. Without careful execution, team leaders will inevitably face uncertainty, resistance, and ultimately, even rejection of promising new initiatives. Managing a successful transition requires steady communication, hands-on training and support, and — most importantly — a comprehensive change management plan.
Any change within an organization– whether it’s new technology, processes, staffing changes, or other shifts in the business – can be intimidating for employees. Without careful execution, team leaders will inevitably face uncertainty, resistance, and ultimately, even rejection of promising new initiatives. Managing a successful transition requires steady communication, hands-on training and support, and — most importantly — a comprehensive change management plan.
In this episode of Transformation @ Work, we take a deep dive into what makes a truly effective change management plan and how leaders can ensure high levels of employee engagement at every stage of their Salesforce implementation.
Key Insights
00:46: What is change management, and why is it so crucial in addressing employee resistance to new technology?
02:33: The first step in effective change management: pre-implementation research
04:12: Why effective and frequent communication is key to any successful change within an organization
07:42: The importance of identifying change champions when it comes to building employee enthusiasm
09:07: How good training can serve as a crucial component of a successful change management strategy
11:15: Strategies for maintaining employee engagement and adoption well after the change is complete
13:10: The role a qualified technology partner plays in an effective change management plan
14:21: How effective change management helped auto employees go from “ready to quit” to “embracing new technology”
References
- Transformation @ Work episode 15: Saving Teams From Bad Training: Building Better Plans for Greater Adoption: https://www.gerent.com/podcasts/episode-15-saving-teams-from-bad-training-building-better-plans-for-greater-adoption
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