It’s a fact — the average prospective student entering into higher education in 2023 is more engaged with technology than any generation in history. This raises the critical question: why are so many higher education institutions still relying on outdated, manual processes for enrollment, communications, and ongoing engagement? Practices that have worked reliably in the past now risk feeling antiquated and obtuse to a new generation of digital-first students. Supporting the needs of this incoming class will require serious reimagining of the entire student experience – and an understanding of how digital tools can aid in that reimagining.

In this episode of Transformation @ Work, we’re looking at how Salesforce is equipping institutions to engage with tech-savvy students on their terms through the newly-enhanced Education Cloud offering.

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Key Insights

03:33: A brief history lesson: what brought the education industry – and Salesforce – to this crucial moment

06:27: What does it mean that Education Cloud is a core Salesforce offering?

08:55: How Education Cloud’s new features help institutions meet digital-first students where they are

12:42: How institutions can personalize and tailor their experience with core Salesforce features such as OmniStudio

15:24: Leveraging Salesforce capabilities found in other industry clouds to create a better education experience

18:12: The role of a qualified technology partner in helping institutions get up and running with the new Education Cloud