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Transformation @ Work

Episode 45: From Social Work to Salesforce: Entering the Ecosystem With a Humanities Background

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Transformation @ Work

Episode 45: From Social Work to Salesforce: Entering the Ecosystem With a Humanities Background

Two sets of black hands holding one anotherTransformation at Work podcast background

Transformation @ Work

Episode 45: From Social Work to Salesforce: Entering the Ecosystem With a Humanities Background

Jayda Roberts

Senior Change Management Consultant
Gerent

Jayda brings years of technical and interpersonal experience into her current role, with a background ranging from social work to sales to Salesforce consulting. She uses her wide range of expertise to create and execute change management strategies on enterprise-level projects, maximizing employee engagement and adoption through the implementation of structured methodology and processes.

Anyone with a background in the humanities has probably been told they’re pigeonholing themselves from a career perspective at least once. It’s a pervasive misconception — especially in a field as STEM-driven as the Salesforce ecosystem. But the reality is, having a background in building relationships and connecting with people sets you up for tremendous success in a range of Salesforce-related roles. You just need to find those opportunities and take advantage of them.

Anyone with a background in the humanities has probably been told they’re pigeonholing themselves from a career perspective at least once. It’s a pervasive misconception — especially in a field as STEM-driven as the Salesforce ecosystem. But the reality is, having a background in building relationships and connecting with people sets you up for tremendous success in a range of Salesforce-related roles. You just need to find those opportunities and take advantage of them.

In this episode of Transformation @ Work, we’re sitting down with a Gerent employee who did just that. Jayda Roberts successfully made the transition from social work to change management consulting, and her story is a clear example of just how transferable many of those skills are to the Salesforce ecosystem.

Key Highlights

02:28: Exploring Jayda’s background in social work and what brought her to the Salesforce ecosystem

04:35: How Jayda made the transition from Salesforce consulting to change management

07:29: The unexpected similarities between change management and social work

11:09: Setting yourself up for success when entering the Salesforce ecosystem from a humanities background

12:38: Must-have skills for prospective employees making the transition into Salesforce consulting

14:37: The critical role of empathy in change management

15:36: Tips on building your technical skill-set when coming from a non-technical background

17:36: The importance of trusting the process and taking the leap into the Salesforce ecosystem


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