Patients and providers alike are living through a historic moment in the healthcare industry. COVID-19 and the resulting shifts in telemedicine (as well as the resulting issues with practitioner burnout) have significantly changed consumer expectations around 24/7 care and, in many cases, impacted patient trust in healthcare institutions. Providers and payers need better tools for providing personalized, on-demand healthcare experiences if they hope to overcome these seismic shifts.
In this episode of Transformation @ Work, we look at how digital tools such as Salesforce, as well as qualified technology partners such as Gerent, are helping healthcare providers transform their patient experience and adapt to a rapidly changing marketplace.
Patients and providers alike are living through a historic moment in the healthcare industry. COVID-19 and the resulting shifts in telemedicine (as well as the resulting issues with practitioner burnout) have significantly changed consumer expectations around 24/7 care and, in many cases, impacted patient trust in healthcare institutions. Providers and payers need better tools for providing personalized, on-demand healthcare experiences if they hope to overcome these seismic shifts.
In this episode of Transformation @ Work, we look at how digital tools such as Salesforce, as well as qualified technology partners such as Gerent, are helping healthcare providers transform their patient experience and adapt to a rapidly changing marketplace.
Key Insights
02:14 - Sweeping changes in the healthcare industry over the last few years
05:17 - How digitalization gives providers an opportunity to win back the trust and loyalty of their patients
06:56 - How Salesforce automation is changing the way patients interact with healthcare providers
09:04 -The first steps a team leader should take to make the most of Salesforce
15:45 - The importance of eliminating siloed data and ensuring that information flows seamlessly between teams and departments
19:07 - Building a comprehensive engagement record with Salesforce Health Cloud
20:04 - Balancing the need to implement new digital solutions with the often overwhelming workload healthcare workers bear daily
23:30 - What sets Gerent apart from other technology partners looking to help healthcare providers mobilize change
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