By
Gerent
For the Salesforce ecosystem, Agentforce isn’t just a product — it’s a revolution. From the moment it debuted at Dreamforce ‘24, Gerent has been on the product’s innovative front lines, executing implementation projects and collaborating with Salesforce to create new, value-adding use cases for Agentforce across multiple industries and categories. For us, it’s not enough to be an Agentforce Partner; we want to be the Agentforce Partner.
Of course, we aren’t alone in our ambitions. In late fall, Salesforce launched the world’s very first ecosystem for Agents: the Agentforce Partner Network. The APN promises to become an active hub for collaborative ideation; independent software vendors (ISVs) and Salesforce implementation partners alike have embraced the challenge with enthusiasm, seeking to find new ways for businesses in every industry to drive efficiency, improve operations, and solve problems with AI agents.
“Agentforce represents a monumental shift in the industry, enabling humans with AI to redefine how businesses achieve customer success,” Brian Millham, Salesforce’s President and COO, explained in a press release. “Over the next year, our bold vision is to enable customers with a billion AI agents. The Agentforce Partner Network…plays a crucial role in helping our customers realize this vision by providing a vast catalog of trusted and ready-to-deploy partner agents and agent actions.”
But for us, this challenge isn’t new. Gerent has been championing the spirit of the Agentforce Partner Network since well before it had an official name.
Over two years ago, Gerent established a dedicated AI practice staffed by a team with expertise ranging from world simulation environments to agent orchestration patterns, with talent across math, computer science and engineering disciplines. We serve as a conduit and trusted partner for all AI, working across systems and domains to drive both incremental and strategic change in multiple organizational settings.
“At Gerent, we’re focused on applied AI. We’ve built a dedicated AI practice with expertise across math, computer science, engineering and experience design. This foundation enables us to pair deep industry knowledge with cutting-edge technology to deliver real, transformative results,” Campbell Hyers, Gerent’s AI and Data Practice Lead explained.
Since Agentforce’s product announcement in September, Gerent has been at the vanguard, not only deploying agents but working hand in hand with Salesforce to deliver true value to all client businesses and their customers.
Consider our work with Precina Health, a healthcare company specializing in personalized diabetes care, as an example. In December 2024, Precina launched:
- SF Service Agent to provide seamlessly supportive self-service experiences to patients.
- Sales Development Representative Agent to autonomously engage providers, book follow-up calls, and drive awareness so more patients can be referred for Precina’s services.
- Sales Coach Agent to help clinicians simulate patient conversations and speak more confidently to the value of personalized diabetes care.
“With Precina Health, we’re reimagining personalized healthcare using AI-driven solutions,” Hyers said. “This is what it means to truly lead in the AI space.”
What sets Gerent apart as an Agentforce partner?
Today, 98% of companies are actively experimenting with AI, but only 26% have the AI strategy and capabilities required to extract real value. At Gerent, we’ve made it our mission to equip our team with the specialized practices, knowledge and resources they need to bridge that gap and empower our customers to make impactful AI investments.
So, what sets us apart?
- We have a dedicated Data & AI practice. We’ve invested in a cross-disciplinary AI team — staffed by mathematicians, data scientists, subject matter experts across several industries and technologies — dedicated to distilling maximum value out of existing and emerging AI solutions.
- We champion AI empowerment for our team and customers. In addition to enabling all of our staff on AI, we maintain an AI Center of Excellence, Solutions Hub, and proprietary tools to provide rapid access to prevailing best-in-class AI technology systems.
- We’re Salesforce-enabled and agnostically informed. Our expertise encompasses but is not limited to Salesforce AI; we’re here to help you harness emerging AI in a productive way for your business.
- We’re well-equipped. Our team actively leverages 20+ AI platforms to perform customer work.
- We make AI advancement approachable. Our offerings prioritize rapid implementation, customizability, cost-efficiency, and scalability. We bridge Agentforce solutioning with proprietary AI innovations to unlock maximum value for our customers.
- We maintain industry-specific practices staffed by leaders who know your sector inside and out. Your industry poses unique challenges; we’ll connect you with tailored solutions.
- We take a human-centric, partner-minded approach. Rather than providing one-size-fits-all advice, we’ll serve as a true partner in your corner, developing a solution that suits your unique business and supports your team.
In our view, a good Agentforce partner shouldn’t just understand Salesforce AI inside and out — they should also understand you. You can trust us to listen before we advise; our consultants take the time to learn how your business works, the challenges it faces, how you use data, and how you want to use AI before developing a plan for immediate and long-term AI success.
Gerent develops Agentforce solutions for sales, service, and industries
Gerent’s extensive experience across diverse industries and use cases has led to the development of a growing library of purpose-built AI agents, as well as foundational models designed to create and optimize new agents. These advancements position us at the forefront of the industry’s journey toward deploying billions of AI agents, aligning with Salesforce's ambitious vision for Agentforce.
As such, we’ve developed a robust slate of offerings to help customers in every industry we serve — from manufacturing to automotive, energy, banking, insurance, travel, retail, consumer business services, and more — activate AI within their sales and service team operations in just a few weeks.
Our Agentforce offerings for sales and service fall into two categories: internal Agents, which focus on supporting your team, and external Agents, which provide timely support to your existing and prospective customers. Our industry practices have also developed several use cases for the sectors we serve; check out our demos below!
Agentforce Use Cases | Internal Sales and Service Agents
- AI Assistants for Sales & Service: Provide AI-powered agents to assist sales and service teams with lead follow-ups, task management, and real-time data insights.
- Internal Support Agents: Implement agents to handle internal employee support requests, from IT helpdesk inquiries to HR-related tasks, reducing the need for manual intervention.
- Staffing/Recruitment Automation: Use AI agents to automate candidate processing, from screening to interview scheduling, enabling faster decision-making
Agentforce Use Cases | External Sales and Service Agents
- AI Assistants for Sales & Service: Provide AI-powered agents to assist sales and service teams with lead follow-ups, task management, and real-time data insights.
- Internal Support Agents: Implement agents to handle internal employee support requests, from IT helpdesk inquiries to HR-related tasks, reducing the need for manual intervention.
- Staffing/Recruitment Automation: Use AI agents to automate candidate processing, from screening to interview scheduling, enabling faster decision-making
Agentforce Use Cases | Industry-Specific Agents
Agentforce for Manufacturing
Agentforce Demo: Product Retrieval Agent for Manufacturers
Get a behind-the-wheel view of how manufacturers can use Agentforce’s virtual agents to make relevant product details, technical documents, and product guides instantly accessible to everyone within your organization.
Agentforce for Banking
Credit Inquiry Agent
Generating a soft credit report has never been this easy. Watch our demo to learn how banks and credit unions can use Agentforce to quickly review a customer’s credit and generate personalized recommendations.
Agentforce for Education
Student Admission Aid Agent
Give prospective students the support they need, right when they need it. Watch our demo to learn how the Student Admission Aid Agent can help prospective students navigate the application process, learn about academic programs, and understand faculty requirements.
Launch Your First AI Agents with Gerent
Want to take advantage of Agentforce? We’ve got your back. As an Agentforce-ready partner with 125+ AI certifications to our team’s name, we’re prepared and committed to helping businesses achieve more with agents and emerging AI.
Learn more or book an appointment today!
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